FFREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
Order type production TimeStandard Shipping2 Day ShippingNext Day ShippingPaper or Canvas (print only)5 Bus. Days3-7+ Bus days*2-3 Bus. Days1-2 Bus. DaysAcrylic or Metal (print only)5 Bus. Days3-7+ Bus days*2-3 Bus. Days1-2 Bus. DaysPrint & Frame Presentations5 Bus. Days3-7+ Bus days*2-3 Bus. Days1-2 Bus. DaysCustom Canvas Art5 Bus. Days3-7+ Bus days*2-3 Bus. Days1-2 Bus. DaysSample Packs3 Bus. Days3-7+ Bus days*2-3 Bus. Days1-2 Bus. Days
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.
Standard shipping is FREE within the Continental United States.
Shipping outside of the Continental U.S., expedited shipping, and special requests will be charged at full cost.
For shipping original artworks and limited editions outside the Continental U.S., please contact me to discuss the best and most cost-effective way to ship your art. All shipping and handling costs must be borne by the buyer. We use Fedex for international shipping but we're happy to ship with any carrier you're comfortable with. Jen Ripa will not be responsible for import duties and taxes required for international shipping.
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact jen@jenripa.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact jen@jenripa.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email jen@jenripa.com
WHO TO CONTACT?
You can reach out at any time by email at jen@jenripa.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!
You can also follow us on our social media pages as we are constantly posting about new work!